We have overnight maintenance planned for Sunday, April 22nd between 2am and 6am. During this time, internet services will be unavailable.
Maintenance on the 15th was postponed due to the ice storm.
Online billing will be unavailable after 1am on Sunday morning and will be turned back on by Sunday afternoon.
We apologize for any inconvenience.
Any further updates will be posted here.
Here’s a short guide on how to update your online billing password. You will need access to your online account to use this guide. If you cannot login to the online billing area, try resetting your password instead.
Step #1 Go to the online billing login page and login to your account.
Step #2 On the right-hand side, click on your name, then choose ‘Change Password’:
Step #3 Enter your current password, then enter, and verify, your new password. Once complete, press ‘Save Changes’:
Picking a Secure Password
A lot of sites needlessly complicate password recommendations. While you cannot get around some sites requiring difficult-to-remember passwords with a mix of special characters, numbers, uppercase and lowercase letters, this is not the case with our online billing area here. Your password should be a minimum of 6 characters, and while I’m not certain of the maximum limit supported by the system, passwords up to 35 characters are supported.
Passwords should be simple, long and memorable, according to new standards recommendations. For example:
And so on. This is the WiFi password format used by a popular router manufacturer that many of our customers like because the passwords are usually easy to remember.
If you need additional help, feel free to contact us at any time.
Here’s a short video showing you how to update your credit card information in the billing system:
If you’ve not used our online billing system yet, you will need to setup a password to access it. There are a couple of ways you can do this:
- Call us or stop by the office during business hours. We will verify your email address and set your password so that you can login.
- Use the ‘Password Reset’ function for the online billing system. I’ll walk you through how to do that below.
Continue reading Online Billing: Resetting your Password