Online Billing: Changing your Password

Here’s a short guide on how to update your online billing password. You will need access to your online account to use this guide. If you cannot login to the online billing area, try resetting your password instead.

Step #1 Go to the online billing login page and login to your account.
Step #2 On the right-hand side, click on your name, then choose ‘Change Password’:

Change online billing area password - Mutual Data Services

Step #3 Enter your current password, then enter, and verify, your new password. Once complete, press ‘Save Changes’:

Update your online billing password - Mutual Data Services

Picking a Secure Password

A lot of sites needlessly complicate password recommendations. While you cannot get around some sites requiring difficult-to-remember passwords with a mix of special characters, numbers, uppercase and lowercase letters, this is not the case with our online billing area here. Your password should be a minimum of 6 characters, and while I’m not certain of the maximum limit supported by the system, passwords up to 35 characters are supported.

Passwords should be simple, long and memorable, according to new standards recommendations. For example:

And so on. This is the WiFi password format used by a popular router manufacturer that many of our customers like because the passwords are usually easy to remember.

If you need additional help, feel free to contact us at any time.

Credit Cards – March 2018

On Sunday, February 25th, there was a power outage in St. Johns where our main office is located. During this outage, our billing server crashed and some information that allowed the system to process credit cards and authenticate user logins was damaged.

Going forward, anybody who had credit card information stored in the system will need to re-enter it in order to charge credit or debit cards. We’ve not been able to verify it yet, but it’s likely if you’ve used the online billing system in the past, you may need to reset your password to regain entry.

To be clear: no credit card information or passwords were compromised. Only now the system cannot read certain sensitive information that was entered in before the crash.

If practical or possible, we prefer that you enter your credit card information into the online billing system yourself. If necessary, you may stop into our office or call the office to have somebody update your credit-card information. Please do not send credit card information over email, text or even in the mail. You can find a guide for resetting your billing area password here. Though the interface has changed, the information is still valid.

We do apologize for the inconvenience, and are implementing multiple safeguards to avoid this situation in the future.

If you have any questions or concerns, please give us a call during office hours or send us an email at any time.