Network Updates

Over the next week, we will be updating software throughout our network. While we will try to minimize disruptions to service, due to the scale and scope of this project, some customers will notice momentary disruptions.

To the extent possible and practical, we will send out notices via email before working on a particular location. Updates to infrastructure that affect multiple locations will be posted here if the expected downtime is more than 5-10 minutes.

Feel free to contact us with any questions or concerns.

New System Email Address

We’ve changed the email address used for billing system emails. For the time being, all invoices, payment receipts and system correspondences will be sent from email@mdsinc.online. You may need to look in the ‘Spam’ or ‘Trash’ folders for these emails. This change will hopefully decrease the delay experienced when emails are sent out from the system.

Here are a couple of guides for various email providers on how to whitelist an email address. These are third-party websites that may have multiple advertisements. If they’re intrusive, you can search for and install ad-blocking extensions / addons like uBlock Orgin or Adblock Plus. These addons work with Firefox, Chrome and Opera web browsers and may work with others.

How to whitelist Gmail, Outlook and Yahoo mail
How to whitelist Hotmail, Windows and MSN mail

If you have any specific questions, feel free to give us a call or send an email to support@mutualdata.com

Online Billing: Resetting your Password

If you’ve not used our online billing system yet, you will need to setup a password to access it. There are a couple of ways you can do this:

  1. Call us or stop by the office during business hours. We will verify your email address and set your password so that you can login.
  2. Use the ‘Password Reset’ function for the online billing system. I’ll walk you through how to do that below.

Continue reading Online Billing: Resetting your Password

Website Updates

Even though we are in the process of updating our main website, other portions of our site are open and fully functional.

  • Online bill pay – here you can make payments, print or download invoices and even submit support tickets. If you need help accessing your member payment center, please give us a call at the office.
  • Webmail login – if you have an @mutualdata.com email address, use this page to login to your inbox to send and read emails.