On Sunday, February 25th, there was a power outage in St. Johns where our main office is located. During this outage, our billing server crashed and some information that allowed the system to process credit cards and authenticate user logins was damaged.
Going forward, anybody who had credit card information stored in the system will need to re-enter it in order to charge credit or debit cards. We’ve not been able to verify it yet, but it’s likely if you’ve used the online billing system in the past, you may need to reset your password to regain entry.
To be clear: no credit card information or passwords were compromised. Only now the system cannot read certain sensitive information that was entered in before the crash.
If practical or possible, we prefer that you enter your credit card information into the online billing system yourself. If necessary, you may stop into our office or call the office to have somebody update your credit-card information. Please do not send credit card information over email, text or even in the mail. You can find a guide for resetting your billing area password here. Though the interface has changed, the information is still valid.
We do apologize for the inconvenience, and are implementing multiple safeguards to avoid this situation in the future.
If you have any questions or concerns, please give us a call during office hours or send us an email at any time.