This morning we’ve been updating software on our main routers, causing brief outages across our networks. This is due to a recent FBI release about widespread malware affecting commercial and residential devices.
This malware is known to affect specific router and NAS (network attached storage) devices, but experts strongly recommend all internet users reboot their routers as soon as possible. Rebooting your router will not remove this malware from an infected device, rather it will disrupt it and allow you time to upgrade your router’s software.
What to do now
We strongly recommend that customers upgrade their router software. If you do not have access to your router’s administration area, please contact us and we can help you access that or provide further instructions.
If your router is 5-10+ years old, it’s possible that there are no recent software updates available. In this case, we recommend you purchase a new router. If you’re looking to purchase a new router, we highly recommend a dual-band router.
If you’ve purchased a Mikrotik router from us in the past 1-2 years, we will run updates on those remotely from the office starting Monday.
Future network updates
Within the coming week, we will update software on our internal infrastructure. These updates will run about 30-45 seconds each as each device reboots. To the extent possible, any update status will be posted here on our blog. Because of the nature of the updates, we cannot send out email notices beforehand.
We’ve purchased a new firewall for our network, and will be putting that into place within a few weeks. We will send out an email before that happens.
Here’s further reading for those interested:
If you have any questions or concerns, please send us an email or open a support ticket. You may also call the office to have someone open a support ticket for you.
Relating to the last post, we’re continuing to run system updates. This may cause several brief outages.
If you have not done so already, we recommend that you reboot your router.
We apologize for any inconvenience, and we will complete these updates as quickly as possible.
We are having some intermittent issues with our link to Rainbow Lake, affecting customers connected to the local tower.
We are aware of the issue and are working toward a resolution.
More information will be posted here as available.
Monday, June 11th
We have purchased new equipment and have it installed on one side. The other side will be installed as soon as possible.
Here’s a short guide on how to update your online billing password. You will need access to your online account to use this guide. If you cannot login to the online billing area, try resetting your password instead.
Step #1 Go to the online billing login page and login to your account.
Step #2 On the right-hand side, click on your name, then choose ‘Change Password’:
Step #3 Enter your current password, then enter, and verify, your new password. Once complete, press ‘Save Changes’:
Picking a Secure Password
A lot of sites needlessly complicate password recommendations. While you cannot get around some sites requiring difficult-to-remember passwords with a mix of special characters, numbers, uppercase and lowercase letters, this is not the case with our online billing area here. Your password should be a minimum of 6 characters, and while I’m not certain of the maximum limit supported by the system, passwords up to 35 characters are supported.
Passwords should be simple, long and memorable, according to new standards recommendations. For example:
And so on. This is the WiFi password format used by a popular router manufacturer that many of our customers like because the passwords are usually easy to remember.
If you need additional help, feel free to contact us at any time.