This afternoon, we switched equipment for our cable system upgrade in Maple Rapids. Service was down for about 45 minutes for all cable internet customers during that transition. Most customers are back online, but customers with a specific brand/model modem have not yet reconnected. We are working with the software developer to resolve this issue. As of 5:20pm, this is still ongoing.
We are working to resolve this issue as quickly as possible. If this cannot be resolved this evening, we will be out tomorrow to switch equipment for affected customers.
If you have any questions, please contact us and we’ll be back in touch as soon as possible.
If you’ve not used our online billing system yet, you will need to setup a password to access it. There are a couple of ways you can do this:
- Call us or stop by the office during business hours. We will verify your email address and set your password so that you can login.
- Use the ‘Password Reset’ function for the online billing system. I’ll walk you through how to do that below.
Continue reading Online Billing: Resetting your Password
Even though we are in the process of updating our main website, other portions of our site are open and fully functional.
- Online bill pay – here you can make payments, print or download invoices and even submit support tickets. If you need help accessing your member payment center, please give us a call at the office.
- Webmail login – if you have an @mutualdata.com email address, use this page to login to your inbox to send and read emails.